National Health MissionMaharashtra

Grievance Redressal Cell

Grievance Redressal Cell, National Rural Health Mission, Mumbai.

The National Rural Health Mission (NRHM) has been launched with a view to bringing about dramatic improvement in the health system and the health status of the people especially those who live in the rural areas of the country . In Maharashtra, the National Rural Health Mission is launched in 2005 and is implemented through, the office of the state Health society ,Govt of Maharashtra. The programs and activities under NRHM are implemented in the field through Program implementation Plan approved by the Gol .As per the NRHM PIP of the state, there is a multi-fold increase in the programs and budget allocation and manpower.

State Health Society, Maharashtra has introduce good governance initiatives by starting a Grievance Redressal cell in the office premises of State Health society, Mumbai & all DDHS Circle Office. Grievance Redress Mechanism is part and parcel of the machinery of any administration. No administration can claim to be accountable responsive and user-friendly unless it has established an efficient and effective grievance redress mechanism. In fact, the grievance redress mechanism of an organization is the gauge to measure its efficiency and effectiveness as it provides important feedback on the working of the administration. Grievance Redressal cell help to identify the problem areas, which are complaint-prone in NRHM activities and programs. Theses problem areas can then subject to studies and remedial measures.

Established Grievance Redressal Cell

The Grievance Redressal Cell was Established in sep 2009 at State Level under National Rural Health Mission, Mumbai. Also 8 Grievance Redressal Cell have been Established in the year of 2010-11 at Circle Level under Dy Director, Health Service Office, Maharashtra.

The State Health Society established Grievance Redressal Committee/ Cell under 33 Districts in the year of 2012-13. Following details of State Grievance Redressal Cell & circle Grievance Redressal Cell
Sr. No. Circle Name Address Grievance Redressal Office Name Redreessal cell Landline No e- mail ID
1 State Office Mumbai Commissioner (F.W.) & Director
National Rural Health Mission, 3rd Floor, Arogya Bhavan,
St. George's Hospital Compound,
P. D., Mello Road,
Mumbai-400 001
Pankaj Nandanwar 022-22662626/
2 Akola Dy. Director , Health Service Akola Ratanlal Plot Near District Women Hospital, Akola 444001 Sandip Jadhav 0724-2420995
3 A’ Bad Dy. Director , Health Service Aurangabad, Mahaveer Chowk Opposite Baba Petrol pump, Railway Station Road Aurangabad  431001 Prakash Bembare 0240-2345357
4 Nagpur Dy. Director,  Health Service Nagpur Matakachery Campus, Shradhanand Peth, Nagpur Vinay Lonare 0712-3224925
5 Kolhapur Dy. Director, Health Service Kolhapur,  Central Building Near DSP Office, Kasaba Bawada Road, Kolhapur. 416003 Sushant Kamble 0231-2604100 
6 Nashik Dy. Director, Health Service Nashik, Nashik Civil Hospital Campus, Trimbak Road, Nashik. 422001 Bhagwant Bhagat 0253-2318009
7 Pune Dy. Director , Health Service Pune, Pune New Administrative Building, 3rd flora,  front of  Conceal Hall, Pune  Gajendra Deshmukh 020-69339000
8 Thane Dy. Director,  Health Service Thane, Mental Hospital Campus, Thane 400604 Sanjay Rajbhoj 022- 25822796
9 Latur Dy. Director,  Health Service Latur  Gandhi chowk , Main road, Latur  Sandhya Dwase 02382-250240
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